How can we help?
Choose a topic and open an answer. For an account-related request, use the channels listed on the Contact page.
Account and access
How do I create an account?
Choose Create a free account and enter your name, nickname, email, phone, password and date of birth. Registration is for people aged 18 or older. Confirm your email with the received code before signing in.
Did the code or link not arrive?
Check the address entered, spam and resend options. If it continues, use the Contact page. Do not share passwords or codes with third parties.
I forgot my password.
On the sign-in screen, choose Forgot password and follow the link sent by email. Delivery depends on the email service working.
How do I protect access?
Use a unique password and the two-factor authentication controls in Settings. Your account also lets you review personal information and preferences.
Personal life and money
Do I need to fill every panel?
No. Choose your goal and keep useful panels visible. Schedules, notebooks, goals, health, workouts and money can be used independently.
Does the finance panel move my money?
No. Accounts, income, expenses, transfers and investments are tracking records. They do not perform banking operations.
Do health and workouts replace a professional?
No. They are organization and tracking tools. Data and generated guidance need review, especially when related to health.
Businesses and integrations
Do I need Business to record a sale?
Basic sales, inventory, customer and debtor management is part of the free core. Shop and Restaurant are specialized Business modules.
Does recording a payment charge someone?
No. Recording a payment in the panel differs from charging or receiving through a provider. Checkout and external payments require their own account and configuration.
Are tax documents, iFood and shipping ready for any business?
These features depend on configuration, a service account and approval testing for your situation. They are not automatically active when you create an account.
Can I integrate Mercado Livre or Shopee?
The Shop marketplace area has a demonstration mode. Live connections to these channels must not be considered available without specific confirmation.
Does My Website publish to a domain automatically?
The editor, templates and preview help build your website. Publishing and connected domains depend on the plan and destination configuration. A static export does not automatically provide a working account, schedule or checkout.
Community and videos
Who sees what I post?
Choose the post audience from the available options. Profiles start private. Friends, followers, circles and shared spaces have different rules.
How do I post a video?
Publish the video on YouTube and enter its URL in Aethereuum's video format. The player opens inside the page after a click; the author must allow embedding.
Does a private YouTube video work?
Access follows YouTube's rules. An Aethereuum link does not bypass the author's restrictions or make an external public video private.
Are calls and live streams always available?
No. These features depend on activation and infrastructure capacity. Check the status in your account before planning a broadcast.
Aeth and plans
Is AI required?
No. Aeth is optional, depends on service activation and has quotas according to your account and plan. Forms remain a way to use the panels.
How do I earn Plus days?
Eligible missions and referrals can grant Plus days according to account rules. A friend can also give a gift using available days.
How do I subscribe or get Business?
See the plans and options available in your account. Plus checkout depends on configuration; Business requires assessment and activation. Consult Contact for current conditions.
Device, data and privacy
Can I use a computer and a phone?
Access is through the browser. PWA installation depends on your device and browser support. Check the download page for instructions.
Does the entire app work offline?
No. Offline mode is for text drafts on this device, syncing when the connection returns. Sign-in, purchases and remote content need internet.
How do I export, import or delete data?
Use My Data in your account. Imports provide a preview and confirmation. Deletion and reversal may be restricted by business links or retention rules.
How do I receive notifications?
The bell records internal notices. Email and push depend on configuration and preferences; push also requires browser or device permission. WhatsApp is not the default channel for notification broadcasts.
Did not find what you needed?
See the appropriate channel on the Contact page. Do not send passwords, authentication codes or sensitive data in your first message.
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